Administrative Assistant - FILLED, Langley, BC

Created 01/06/2021
Reference 59703
Category Admin - Clerical
Job type Permanent
Country Canada
Province BC
City Langley
Salary 20.00-26.00
Our Client is seeking a permanent, full-time Customer Service Representative for their busy Langley facility! This position manages all customer service-related activities with the company, contributing to organizational growth. The successful candidate will also support all Sales Representatives and full-time customer accounts.

Key Responsibilities:
  • Managing all customer related information and communication
  • Receiving, processing, scheduling, prioritizing, and managing order files
  • Providing accurate and friendly communication when dealing with customer inquiries
  • Cycling calls and monitoring product ordering cycles of our customers
  • Maintaining all customer paperwork and files
  • Creating weekly and monthly sales reports, as needed
  • Supporting our Marketing and Sales team, as needed
  • Providing customer service support to maintain and grow all accounts within North America, working with customers and Sales Representative Groups
  • Developing and maintaining customer service standards, policies and procedures
  • Preparing action plans and schedules, identifying specific targets
  • Providing back-up support to other group members, as needed

Required Qualifications and Abilities:
  • 2+ years' experience in progressive customer service positions
  • Ability to work well under pressure
  • Proven experience managing multiple projects simultaneously
  • Highly organized with excellent prioritization skills
  • Top-notch problem-solving and analytical skills, with the ability to interpret sales performance and market trend information
  • Excellent oral and written communication skills
  • Good working knowledge of Microsoft Office Suite is required
  • Solid interpersonal skills with a demonstrated ability to build positive relationships

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